14 Oct Communication with Empathy
A very interesting seminar took place last Wednesday at the Venues & Destinations Summit, at Hilton Wembley! Communication with empathy…
There are four apparent behaviours, and you are going to discover what to do and not to do depending on who you have in front of you!
- The Driver – “I will”
Do
Focus on the present
Be brief and efficient
Provide options
Don’t
Arm wrestle
Give too much details
Ambiguous
- The Expressive – “I want”
Do
Focus on future
Seek their ideas
Compliment them
Don’t
Get impatient
Be too impersonal
Dwell on details
- The Analytical – “I think”
Do
Talk facts
Allow time to think
Provide structured, ordered information
Don’t
Be too impersonal
Be vague or inconsistent
Press for immediate reaction
- Amiable – “I feel”
Do
Stress safety
Be personable
Involve them
Don’t
Be cool and impersonal
Confront them
Press for immediate commitment
Try to be as much style flexible as possible! I hope these tips will help you adapt yourself to the audience!